Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
Can you tell me more about the premium plan features?
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Sales Inquiries",
"probability": 95,
"follow-up": "Sure, I\u0027d be happy to provide more details. Are you interested in specific features or a general overview?",
"user_mood": "curious"
}
}